Support Center

Getting started

How do I scan an ingredient label?

Open the app and point your camera at the ingredient list on a food package — the list itself, not the whole package. Tap the capture button. You can also import a photo from your library instead of using the camera. An internet connection is required, since the analysis runs on our server.

What do the scores mean?

DirektLabel scores products from 1 to 10 based on how processed they are, using the NOVA food classification. Higher means less processed.

BandScoreTypical examples
Ultra-Processed1–4Most packaged snacks, sodas, instant foods
Simple Ingredients5–7Canned beans, cheese, salted nuts
Minimally Processed8–9Plain yogurt, frozen vegetables
Whole Food10A single-ingredient product with nothing added

Important: the score measures how processed a food is, not how nutritious it is. A Group 1 food can still be high in sugar, salt, or fat. A lower score means more engineered — not necessarily less nutritious.

Why did a product with only one additive score so low?

That's how NOVA works. Ultra-processed foods are identified by the presence of industrial ingredients or cosmetic additives, not by counting them — so one emulsifier is enough to place a product in Group 4. Additional distinct additive classes then move the score deeper toward 1. This is why a plain-looking sandwich bread can score a 4.

Why don't vitamins or preservatives lower the score?

They aren't ultra-processing markers under the classification, so they never affect the score. Added nutrients and preservatives/antioxidants are listed separately in the result for awareness only.

Where can I read the full methodology?

It's written out inside the app — tap "How this score works" on any result, or open it from Settings.

Languages

What languages can DirektLabel read?

Labels can be scanned in essentially any written language, including:

  • English, Spanish, French, German, Italian, Portuguese and other European languages
  • Chinese (Simplified and Traditional), Japanese, Korean
  • Thai, Vietnamese and other non-Latin scripts

Ingredients are translated to English for the analysis and the results are shown in English. If a label lists the same ingredients in two or more languages side by side — common on North American and EU packaging — they are de-duplicated so nothing is counted twice.

Free vs. Pro

What do I get for free?

  • 5 scans per day (resets at midnight UTC)
  • Scan history of up to 10 saved scans
  • The full result on every scan — score, band, NOVA group, markers, allergens
  • Optional auto-save, dark mode, and haptics
  • Ad-supported

What's included in Pro?

  • Unlimited daily scans
  • Unlimited scan history
  • Ad-free experience
  • Personal stats dashboard
  • Achievements and insights
  • Compare products side-by-side
  • Custom ingredient alerts

Pro is $1.99 per month or $9.99 per year. Prices are shown in USD and may vary by region.

How do I subscribe?

Open Settings in the app and choose the monthly or yearly option on the DirektLabel Pro card. Payment is processed by the App Store on iOS or Google Play on Android — we never see your payment details.

How do I cancel my subscription?

Subscriptions renew automatically until cancelled. You cancel through the store you subscribed with, not through us.

On iPhone or iPad:

  1. Open the Settings app and tap your name at the top
  2. Tap Subscriptions
  3. Tap DirektLabel, then Cancel Subscription

On Android:

  1. Open the Google Play Store app
  2. Tap your profile icon → Payments & subscriptions → Subscriptions
  3. Tap DirektLabel, then Cancel subscription

You keep Pro access until the end of the billing period you've already paid for. Refunds are handled by Apple or Google under their respective policies, not by us.

How do I restore my purchase on a new device?

Install DirektLabel and sign in to the same Apple Account or Google account you used to subscribe, then open Settings and tap Restore Purchases. A subscription bought on one platform cannot be transferred to the other — Apple and Google bill separately.

Troubleshooting

The app says it couldn't read my label

DirektLabel checks its own reading before it scores, and refuses to guess when the text came back garbled or too short. That message means the capture wasn't usable — not that the product is unusual. Try again with:

  • Good, even lighting — avoid shadows and glare from the plastic
  • The camera steady and the text in focus
  • Just the ingredient list filling the frame, not the entire package
  • The label flattened as much as the packaging allows

Some ingredients are missing from the result

Every result shows how many ingredients were read — tap that line to see the full list and check it against the package. Curved or creased labels can cut off the end of a long list. If the count looks short, rescan.

The analysis looks wrong

The classification is rule-based and deterministic, but the reading step is AI and can misread a word. If a result looks incorrect, email us a photo of the label and the score you got, and we'll look at it.

I've hit my daily limit

Free accounts get 5 scans per day, counted on our server and reset at midnight UTC. Upgrading to Pro removes the limit.

The app is slow or won't analyze

  • Check your internet connection — analysis requires one
  • Close and reopen the app
  • Update to the latest version

Data & privacy

What gets sent when I scan?

The photo of the label is sent over an encrypted connection to our server, which relays it to Google's Gemini AI to read the text and identify the ingredients. The scoring itself then runs on your device. We don't store your photos, and they aren't used to train models. Full detail is in our Privacy Policy.

Do I need an account?

No. The app creates an anonymous identifier in the background so daily scan limits can be enforced. It isn't linked to your name, email, or any account you have.

Where is my scan history stored?

On your device. Saved scans, preferences, and ingredient alerts never leave your phone, and we can't see them.

How do I delete my scan history?

Open Settings and tap Clear History to remove all saved scans, or delete individual scans from the History tab. Uninstalling the app removes everything stored locally.

Important disclaimer

DirektLabel is for informational and educational purposes only. It reports how processed a product's ingredient list is. It is not:

  • Medical, nutritional, or dietary advice
  • A reliable allergen detector — if you have an allergy, always read the package itself
  • A judgment about whether a food is safe or unsafe

No ingredient shown in the app should be read as a claim that it is harmful. Consult a healthcare professional for medical and dietary decisions.

Still need help?

Email our support team and we'll get back to you.

support@direktlabel.app

We typically respond within 24–48 hours.